Frequently Asked Questions

Find answers to common questions about ordering, delivery, returns and shopping with GADNEV.

Orders

How do I place an order?

Simply browse our products, add your chosen item to your basket and follow the secure checkout process.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at support@gadnev.shop. We can only make changes before your order has been processed.

Will I receive an order confirmation?

Yes. You will receive an order confirmation by email once your purchase has been successfully placed.

Shipping & Delivery

Do you offer free delivery?

Yes. We offer free standard delivery on all UK orders, with no minimum spend.

How long does delivery take?

Orders are processed within 1–2 business days and delivered within a further 3–5 business days. You can expect your order within 5–8 business days in total.

Can I track my order?

Yes. Once your order has been dispatched and tracking information is available, you can use our Track My Order page to follow its progress.

Do you deliver outside the UK?

Currently, we only deliver within the United Kingdom.

Returns & Refunds

What is your return policy?

You have 30 days from delivery to return an eligible item. Items must be unused and in their original packaging.

Are returns free?

Yes. We offer free returns within our 30-day return period, subject to our Returns Policy.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

What if my item arrives damaged or faulty?

Please contact us at support@gadnev.shop with your order number and photos of the issue. We'll work with you to resolve it.

Products & Payments

Are the products shown on your website accurate?

We aim to provide accurate product descriptions, images and specifications. Please refer to each product page for the available details.

Are payments secure?

Yes. Payments are processed through the secure payment options available at checkout.

Will I have to pay customs or import fees?

We currently ship within the UK, so additional international import charges are not expected on standard UK domestic orders.

Contact Us

How can I contact GADNEV?

If you need further assistance, our customer support team is happy to help.

Email: support@gadnev.shop

Website: https://gadnev.shop

GADNEV – Smarter Living. Better Everyday.