Privacy policy

Privacy Policy

This Privacy Policy explains how VELANORE collects, uses, stores, and protects your personal information when you visit or make a purchase through our website, https://velanore.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who Controls Your Data

VELANORE is responsible for the personal data collected through this website.

Business Name: VELANORE
Website: https://velanore.shop
Business Address:
Isis House, 9 Sweyn Rd, Cliftonville, Margate CT9 2DG, United Kingdom.

2. How to Contact Us About Privacy

If you have any questions about how we collect, use, or protect your personal information, please contact us:

Email: support@velanore.shop

3. Information We Collect

We may collect the following types of personal information:

  • Order Information: Your name, billing address, shipping address, email address, phone number, and payment-related information.

  • Technical Data: Your IP address, browser type, device information, and website usage data.

  • Customer Support Information: Emails, messages, and other communications you send to us.

  • Marketing Preferences: Your preferences and consent regarding promotional communications.

4. Legal Bases Under UK GDPR

We process your personal data under the following legal bases:

  • Contract: To process and deliver your orders, handle payments, and provide customer support.

  • Legal Obligation: To comply with applicable tax, accounting, and regulatory requirements.

  • Legitimate Interests: To improve our website, prevent fraud, maintain security, and operate our business effectively.

  • Consent: To send marketing communications and use non-essential cookies where required.

5. How We Use Your Information

We use your personal information to:

  • Process, manage, and deliver your orders.

  • Communicate with you regarding purchases and deliveries.

  • Provide customer service and respond to enquiries.

  • Improve our website, products, and customer experience.

  • Send promotional communications where you have provided the necessary consent.

  • Protect our website and prevent fraudulent activity.

6. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal obligations.

  • Order Records: Retained for the period required by applicable tax and accounting regulations.

  • Customer Support Messages: Retained for as long as necessary to resolve enquiries and maintain relevant records.

  • Marketing Information: Retained until you withdraw your consent or request removal, where applicable.

7. Third-Party Service Providers & International Transfers

We may share relevant personal information with trusted third-party service providers who help us operate our business, including:

  • Shopify: For website hosting, order management, and ecommerce services.

  • Payment Processors: To securely process customer payments.

  • Email Service Providers: To send transactional and marketing communications.

  • Delivery and Fulfilment Partners: To prepare, process, and deliver customer orders.

Where personal data is transferred outside the United Kingdom, we take appropriate steps to ensure that such transfers comply with applicable UK data protection laws and that suitable safeguards are in place.

We only share the information necessary for these services.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment transactions are processed through secure payment providers using appropriate security measures.

9. Cookies

Our website uses cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website performance, and enhance your shopping experience.

You can manage your cookie preferences through the available cookie settings on our website.

10. Your Rights

Under applicable UK data protection laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data in certain circumstances.

  • Request restriction of how we process your information.

  • Object to certain types of data processing.

  • Withdraw consent for marketing communications at any time.

  • Request a copy of your personal information.

To exercise your rights, please contact us:

Email: support@velanore.shop

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be published on this page, together with the revised effective date where applicable.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Business Name: VELANORE

Website: https://velanore.shop

Email: support@velanore.shop

Phone: +44 1843 295043


Business Address:
Isis House, 9 Sweyn Rd, Cliftonville, Margate CT9 2DG, United Kingdom.

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time).