Shipping & Delivery Policy

At VELANORE, we aim to make your shopping experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders within the United Kingdom.

1. Business Model & Fulfilment

VELANORE offers a curated selection of products for everyday living, including home, kitchen, and lifestyle essentials.

We work with fulfilment and logistics partners to manage inventory, order processing, packaging, and dispatch.

Before dispatch, orders undergo appropriate checks to help ensure that the correct products are prepared for delivery.

Quick Shipping Overview

Shipping Information	Details
Order Cut-off Time	4:00 PM (UK time)
Processing Time	1–2 business days (Monday–Friday)
Estimated Delivery Time	4–6 business days
Total Estimated Delivery Time	5–8 business days
Shipping Cost	Free (United Kingdom)

Business days exclude weekends and UK public holidays.

Orders placed after the daily cut-off time will generally begin processing on the next business day.

2. Duties & Customs

All applicable charges payable by you will be clearly communicated before checkout.

We aim to ensure that customers do not encounter unexpected customs or import charges upon delivery.

Where international fulfilment arrangements apply, any relevant customs duties, import taxes, or additional charges will be handled in accordance with the applicable delivery and tax arrangements.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow approximately 1–2 business days for tracking information to become active or update after dispatch.

You can use your tracking number to follow the progress of your delivery.

If you experience any difficulties tracking your order, please contact our customer support team.

4. Delays & Delivery Issues

We aim to deliver orders within the estimated delivery timeframe stated above.

However, occasional delays may occur due to circumstances outside our control, including:

• High order volumes during peak periods.

• Adverse weather conditions.

• Courier or transportation disruptions.

• Customs processing, where applicable.

If your order has not arrived within the estimated delivery window, please contact us at support@velanore.shop.

VELANORE remains responsible for your order until it is delivered to you or to a person designated by you, in accordance with applicable UK consumer law.

5. Cancellations & Damaged Items

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@velanore.shop.

Cancellation requests can generally be accommodated before an order has been processed or dispatched.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights under UK consumer law.

Please refer to our Refund & Returns Policy for further information.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us at support@velanore.shop.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and packaging, where possible.

We will review your request and arrange an appropriate solution, such as a replacement or refund, in accordance with our Refund & Returns Policy and applicable consumer protection laws.

You will not be charged return shipping costs for confirmed faulty, damaged, or incorrectly supplied items.

6. Contact Information

If you have any questions about shipping, delivery, or your order, please contact us.

Trading Name: VELANORE

Website: https://velanore.shop

Email: support@velanore.shop

Phone: +44 1843 295043

Business Address:

Isis House, 9 Sweyn Rd, Cliftonville, Margate CT9 2DG, United Kingdom.

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time).